Terms & Conditions
Clear terms for transparent service. Your agreement with Xtreamlinc.
1. Service Agreement
By subscribing to Xtreamlinc services, you agree to these terms and conditions. This agreement governs your use of our internet, cable TV, and related services.
Service Availability
- Services are subject to availability in your area
- We reserve the right to modify service offerings
- Installation requires suitable infrastructure at your location
- Service speeds are up to advertised maximums
Important: Actual speeds may vary based on network conditions, equipment, and usage patterns.
2. Billing & Payment
All billing and payment terms are clearly outlined to ensure transparency:
Monthly Billing
- Bills are generated monthly in advance
- Payment is due within 30 days of billing date
- Late payments may result in service suspension
- Automatic payment options available for convenience
Fees & Changes
- Installation is FREE for standard setups
- Equipment rental fees apply to premium devices
- Service changes may incur one-time fees
- Price changes require 30-day advance notice
3. Acceptable Use Policy
To ensure optimal service for all customers, we maintain fair usage guidelines:
Permitted Uses
- Lawful personal and business internet use
- Streaming, gaming, and entertainment services
- Remote work and video conferencing
- Smart home and IoT device connectivity
Prohibited Activities
- Illegal content distribution or access
- Network security violations or hacking attempts
- Excessive bandwidth usage that impacts other users
- Commercial resale of residential services
4. Service Level Agreement
We're committed to providing reliable, high-quality service:
Uptime Guarantee
- 99.9% network uptime commitment
- Planned maintenance with advance notice
- Service credits for extended outages
- 24/7 technical support availability
Performance Standards
- Consistent speed delivery during peak hours
- Low latency for gaming and real-time applications
- Unlimited data with no throttling
- Regular network upgrades and optimization
5. Equipment & Installation
Professional installation and quality equipment are included with your service:
Provided Equipment
- High-performance Wi-Fi 6 router (rental)
- Professional-grade modem
- Cable boxes for TV service
- All necessary cables and connections
Installation Process
- FREE professional installation for standard setups
- Certified technicians perform all installations
- Custom installations available (additional fees may apply)
- Quality testing before completion
6. Contract Terms
Flexible agreement options to meet your needs:
- No long-term contracts required
- Month-to-month service available
- 30-day notice for service cancellation
- Early termination fees may apply to promotional rates
- Service transfer available for relocations
7. Privacy & Data Protection
Your privacy is protected under our comprehensive Privacy Policy:
- Network traffic is not monitored or logged
- Personal data is encrypted and secured
- No data selling to third parties
- Compliance with applicable privacy laws
- Customer data retention policies in effect
For complete privacy details, please review our Privacy Policy.
8. Limitation of Liability
While we strive for perfect service, certain limitations apply to our liability for service interruptions or issues beyond our control.
- Service interruptions due to force majeure events
- Third-party content and services
- Customer equipment compatibility issues
- Internet content and security matters
9. Modifications
We may update these terms periodically to reflect service improvements or legal requirements:
- 30-day advance notice for material changes
- Email notification to registered customers
- Website posting of updated terms
- Right to cancel service if you disagree with changes
10. Contact Information
Questions about these terms or need assistance? We're here to help: