Refund Policy
Fair and transparent refund terms. We stand behind our service quality.
1. Money-Back Guarantee
30-Day Satisfaction Guarantee: If you're not completely satisfied with your Xtreamlinc service within the first 30 days, we'll provide a full refund of monthly service charges.
What's Included
- Full refund of monthly service fees
- Pro-rated refund for partial month usage
- No questions asked within guarantee period
- Free equipment pickup and return
What's Not Included
- Installation fees for custom work
- Third-party service charges
- Equipment damage or loss fees
- Services used beyond 30-day period
2. Refund Eligibility
To qualify for a refund under our policy:
- Request must be made within 30 days of service activation
- Account must be in good standing (no unpaid balances)
- All Xtreamlinc equipment must be returned in working condition
- Service cancellation must be completed through official channels
Special Circumstances
- Service outages exceeding 72 hours may qualify for service credits
- Technical issues preventing normal use may extend guarantee period
- Billing errors will be corrected with appropriate credits
- Disputed charges reviewed case-by-case
3. Refund Process
We've streamlined our refund process for your convenience:
How to Request
- Call our customer service at (888) 928-3252
- Email refund@xtreamlinc.com with account details
- Visit our online customer portal
- Speak with any customer service representative
Processing Timeline
- Refund approval within 2 business days
- Equipment return scheduled within 5 business days
- Refund processed within 5-7 business days after equipment return
- Credits appear on original payment method
4. Equipment Return
All Xtreamlinc equipment must be returned for refund completion:
Equipment List
- Modem and router devices
- Cable boxes and remote controls
- Power adapters and cables
- Any additional accessories provided
Return Process
- FREE equipment pickup scheduled at your convenience
- Professional technician handles disconnection
- Return receipt provided for your records
- Equipment condition assessed upon return
5. Service Credits
For service issues that don't require full cancellation:
Automatic Credits
- Service outages over 24 hours
- Significant speed reductions below 50% of plan
- Billing system errors
- Missed installation appointments
Credit Amounts
- Outages: Daily pro-rated service credit
- Speed issues: Partial monthly credit
- Installation delays: $50 service credit
- Billing errors: Full correction plus inconvenience credit
6. Special Promotions
Promotional offers may have specific refund terms:
- Promotional pricing honored through guarantee period
- Gift cards and promotional credits are non-refundable
- Bundle discounts refunded proportionally
- Referral bonuses subject to continued service
7. Business Accounts
Business customers have enhanced refund protections:
- Extended 60-day evaluation period
- Service level agreement with uptime guarantees
- Priority support and issue resolution
- Custom refund terms available for enterprise accounts
8. Dispute Resolution
If you're not satisfied with our refund decision:
- Escalate to supervisor or manager level
- Request review by customer advocacy team
- Submit formal complaint for executive review
- Alternative dispute resolution options available
9. Contact for Refunds
Multiple ways to request refunds or ask questions:
Our Promise: We're committed to making things right. If you're experiencing issues with our service, let us work with you to find a solution before considering cancellation.